• Customer experience is at the heart of our propositions, products, services , processes , channels and most important our people.
  • Build Connections, be aware of external issues, and collaborate across regions


Work Together:

  • Maintain an effective employee morale climate in an open environment of co-operation, openness and mutual support and extend it to our     stakeholders.
  • Care about individuals and their progress, show respect, be supportive and responsive.



  • Stand firm for what is right, deliver on commitments, and be resilient and trustworthy.
  • Take personal accountability be decisive, use judgment and common sense, and empower others.



  • Communicate openly, honestly and transparently, value challenge, and learn from mistakes.
  • Listen, treat people fairly, be inclusive, and value different perspective.