Connected:
- Customer experience is at the heart of our propositions, products, services , processes , channels and most important our people.
- Build Connections, be aware of external issues, and collaborate across regions
Work Together:
- Maintain an effective employee morale climate in an open environment of co-operation, openness and mutual support and extend it to our stakeholders.
- Care about individuals and their progress, show respect, be supportive and responsive.
Dependable:
- Stand firm for what is right, deliver on commitments, and be resilient and trustworthy.
- Take personal accountability be decisive, use judgment and common sense, and empower others.
Open:
- Communicate openly, honestly and transparently, value challenge, and learn from mistakes.
- Listen, treat people fairly, be inclusive, and value different perspective.